Support
FAQs
You’ve got questions? We’ve got answers!
Who is Mudstack for?
Who is Mudstack for?
Mudstack is built for artists and art teams first and foremost. We will soon
be introducing support for production and engineering teams within game
studios.
How secure is my data?
How secure is my data?
To keep your data safe, Mudstack is designed with several layers of protections, and distributed across a scalable, secure, multi-tenant infrastructure. We rely on best in class authorization/authentication providers, and access to content is controlled through robust permission based APIs and services. Read more about our security.
How are accounts and workspaces different?
How are accounts and workspaces different?
An account is the highest level of organization in Mudstack, usually corresponding to a company. Within your account, you can set up any number of workspaces. These are typically used to keep different projects and team members contained.On the
Enterprise plan, admins can control who can see the contents of each workspace.How do I migrate a local or mapped workspace to another location on my computer?
How do I migrate a local or mapped workspace to another location on my computer?
- Go to
Settings->Cloud Workspaces(Local Workpsacesif the workspace is local only) in theApp SettingsSection - Find the workspace you would like to move
- Click the
Editbutton on the workspace under theActionscolumn - Click
Set workspace locationand select the new location - Wait for the
.Mudstackfolder to move and the reference to update. This may take some time on larger workspaces. - Go to your Windows Explorer or Mac Finder, and move synced files from the old location to the new location. Mudstack only moves your local versions and metadata, not the files in the mapped location.
- Resolve any overwrites. It is best to overwrite any files that already exist in the new location.
- Restart Mudstack. If you do not restart Mudstack, you may see some visual errors related to file or sync state
- Resolve remaining conflicts in file watcher (there shouldn’t be any if there are no overwritten files)
What file types do you support?
What file types do you support?
You can store any file in Mudstack. For previewing in Mudstack, we support the following file formats:
3DS, FBX, OBJ, GLB, DAE, PSD, JPG, PNG, TGA, MP4, MP3, WAV, TXT, DOC/DOCX, PDF, as well as many shader formats and code snippets. We also support thumbnail generation for BLEND files. We’re always adding new file format support— use our feature request portal to request new file format support.